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How We Operate & What You Should Know

market88 operates where local law permits, and we keep your account safety and payment security at the centre of everything we do.

Merchant-verified payment railsAnti-fraud withdrawal checksData retention & account securityIndonesia regional support
market88 How We Operate & What You Should Know
REACH OUR TEAM

How to Contact Us About Legal or Account Questions

We offer direct support channels so you can resolve account, payment or policy questions quickly.

Live Chat Open live chat in the lobby footer or from your account menu.
Email Support Send legal or account queries to [email protected].
Account Messages Check the Inbox in your account dashboard for official notifications about your account, withdrawals…
SECURITY & DATA

How We Protect Your Account & Personal Information

Your account security and data privacy are non-negotiable. When you sign up, we collect your name, date of birth, email and phone number — only what we need…

Encryption & Hashing

Passwords are one-way hashed; payment data goes directly to DANA, OVO, GoPay or QRIS over SSL encryption.

Identity Verification

We verify your ID before your first withdrawal using an automated document check.

Session Security

Your login sessions expire after 30 minutes of inactivity.

Data Retention

We keep account records and transaction history for seven years as required by payment processor agreements and anti-money-laundering compliance.

Your Rights & Requests

You can request a copy of all data we hold about you, update your personal details, or ask us to…

Fraud & Withdrawal Holds

If we detect unusual withdrawal requests, we may hold your withdrawal for up to 48 hours while we verify your…

What Players Ask About Account & Data Policy

We collect your full name, date of birth, email address, phone number and chosen payment method during signup. We verify your ID (national ID or passport) before your first withdrawal. We use this information to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering rules required by DANA, OVO, GoPay and QRIS.

We keep records of your account activity for seven years as required by payment processor agreements and local financial regulations. After two years of account closure, we anonymise your personal details (name, contact info) so we can no longer link transactions to you, but transaction records are retained for compliance purposes.

Yes. Email [email protected] with the subject line 'Data Request'. Include your full account username and email address. Our compliance team will send you a full export of your personal data, account history and transaction records within five business days. This is your right under data privacy practices we follow.

If we detect an unusual withdrawal pattern (large amount, new device, or rapid consecutive requests), we place a 48-hour hold on your withdrawal while we verify your identity. You'll receive an email asking you to confirm the request via a link or SMS code to your registered phone. Once verified, your withdrawal processes immediately.

Yes. When you choose a payment method, you are redirected to that provider's secure gateway. We never see or store your card numbers, wallet passwords or bank account details. Payment data goes directly from your device to DANA, OVO, GoPay or QRIS over encrypted SSL connections. We only receive confirmation that your deposit cleared.

You can update your email address and phone number anytime in your account settings under Profile. To change your legal name or date of birth, contact live chat or email [email protected] with a photo of your ID. Account deletion requests go to our compliance team; once approved, your account is closed and personal details are anonymised within two years.

If you suspect unauthorised access, change your password immediately and contact live chat or email [email protected] right away. We will review your login history, flag any suspicious withdrawals, and reverse any fraudulent transactions if they occurred within 72 hours. We can also reset your account security settings and enable extra verification steps.