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How Our Terms Protect Your Account

When you open an account with market88, our terms spell out exactly what you can expect from us and what we need from you.

Account creation & verificationPayment & withdrawal rulesAccount suspension & closureDispute resolution process
Explore the Lobby Read FAQ
market88 How Our Terms Protect Your Account
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Reach Our Terms Support Team

Live Chat Open your account and tap the chat icon in the bottom right.
Email Support Send details of your terms-related question to our support email.
Account Settings Many term-related options live in your account dashboard — updating your contact details, viewing…
YOUR DATA & SECURITY

How We Handle Your Information Under Our Terms

Identity Verification

When you request a withdrawal, we ask for ID and proof of address to confirm you own the account.

Account Data Retention

We keep your account history, deposits, and game records for the life of your account plus five years after closure.

Payment Details Storage

Your DANA, OVO, GoPay and QRIS details are encrypted and stored only to process deposits and withdrawals.

Cookie & Tracking Policy

We use cookies to remember your login, track your session for security, and understand how you move through the lobby.

Dispute Records

If you raise a complaint about a game outcome or payment issue, we keep a full record including chat transcripts…

Request Changes

Contact our support team via live chat or email to request corrections to your account data, ask for a copy…

Terms & Conditions FAQ

Tap 'Forgot Password' on the login screen and we'll send a reset link to your registered email. Open it within 24 hours to set a new password. If you don't receive the email, check your spam folder or contact live chat — they'll verify your identity and resend it.

Yes. Log into your account, go to Settings, and select 'Close Account'. We'll ask for a reason and check that you have no pending withdrawals or open disputes. Closure is instant, and your account data stays on file for five years for legal purposes.

A suspension means you can't log in or play. Common reasons include failed withdrawal verification, unusual deposit patterns flagged by payment operators like DANA or OVO, or breach of our house rules. You'll receive an email explaining why. Contact support to discuss reinstatement.

After you request a withdrawal, we verify your identity, which takes 1–4 hours on weekdays. Once verified, the funds leave our account and enter the DANA, OVO, GoPay or QRIS network — that transfer usually completes within 5 minutes. Bank transfers may take up to 24 hours depending on your bank.

We pull your game session log, chat history, and payment records. Our games are audited by third parties, so we cross-check your claim against the game server timestamp. We usually respond with our findings within 48 hours via email or live chat.

Only our support team and fraud-prevention staff see your data internally. We share withdrawal details with DANA, OVO, GoPay and QRIS only to process your payment. We never sell your data to third parties. Payment operators may share information with regulators where local law requires it.

Depends on local law and our terms. Your account remains active, but you won't receive notifications about new games or promotions. If you have funds in your wallet, they stay there. To reactivate, just log in. If you want to close the account, follow the closure steps in your account settings.

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