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How We Handle Your Privacy

When you open an account with market88, your personal information—from your DANA, OVO, GoPay or QRIS deposit details to your account activity—stays secure and private.

Data collected only for account operationEncryption on all payment detailsYour withdrawal history stays confidential
market88 How We Handle Your Privacy
GET HELP NOW

How to Contact Us About Your Privacy

Live Chat Reach our support team in the lobby chat window daily, 08:00–23:00 Jakarta time.
Email Support Send privacy inquiries to our data team at [email protected].
Account Settings Update your contact information, review your deposit history and manage notification preferences directly in…
DATA SECURITY

How We Secure and Manage Your Information

Encryption & Storage

All payment data—DANA wallet IDs, OVO phone numbers, GoPay credentials, QRIS QR codes—are encrypted using TLS 1.

Cookie Use

We use session cookies to keep you logged in and remember your game preferences.

Account Verification

Withdrawals require two-step verification: your account password plus a one-time code sent to your registered phone number.

Withdrawal & KYC

First-time withdrawals are verified against your registration details. We may request proof of identity or payment method ownership.

Data Retention Policy

Active account data is retained for the duration of your membership plus 24 months after closure for fraud investigation and…

Your Rights & Requests

You can request access to your personal data, request correction of errors, or ask for deletion where local law permits.

Privacy Questions Players Ask

Your payment credentials are tokenized and encrypted—we store a secure reference, not your actual account numbers. Your bank or payment provider handles the transaction. We retain only your transaction ID and timestamp for your deposit history.

Yes. Open a support ticket from the live chat or email [email protected] with the subject 'Data Access Request.' Include your account email. We'll send you a complete copy of your profile, deposit records and game session log within 48 hours.

No. We do not sell or share your personal data with advertisers or external marketers. We only share payment details with DANA, OVO, GoPay or QRIS providers to process your withdrawal. Law enforcement requests are handled according to local legal procedures.

We retain your account data for 24 months after closure for fraud prevention and chargebacks. After that, your personal information is permanently deleted from active systems. Backups are purged within 6 months.

We use session cookies for login persistence and preference storage. They expire after 30 days of inactivity. You can disable cookies in your browser, but you'll be logged out after each session. Functional cookies cannot be disabled—they are required for account security.

Completely private. Your withdrawal history, payment method and transaction status are visible only to you and our compliance team. No other player can see your financial data. Players in Medan, Semarang and across Indonesia have the same privacy standard.

Email [email protected] with the subject 'Data Deletion Request' and your account email. We will close your account and delete non-essential personal data, retaining only transaction records required by law for 24 months. Processing takes 5 business days.